Last Updated: [10-05-2025]
At Naomi Logistics Pvt Ltd, we strive to provide a smooth shopping experience. Please review our cancellation policy below:
1. Order Cancellation by Customer
- Orders can be cancelled within 24 hours of placing the order or before the order has been shipped, whichever is earlier.
- Once the order has been shipped, cancellations will not be accepted.
- To cancel your order, please contact us immediately at naomilogisticsprivatelimited@gmail.com or call +91 76193 65237 with your order details.
2. Order Cancellation by Naomi Logistics Pvt Ltd
We reserve the right to cancel an order under the following circumstances:
- Product out of stock or unavailable.
- Errors in pricing or product information.
- Payment issues or non-receipt of payment confirmation.
- Orders that do not comply with our Terms & Conditions.
In such cases, customers will be notified, and a full refund (if applicable) will be processed to the original payment method.
3. Refunds for Cancelled Orders
- If an order is successfully cancelled, the refund will be initiated within 5–7 business days to the original payment method.
- We do not issue cash refunds.
4. No Cash on Delivery (COD)
- Please note that we do not offer Cash on Delivery (COD) as a payment option. All orders must be prepaid using the available secure payment methods.